Meeting summarized
- Source
- manual
- Organizer
- hisham@invento.sa
- Created
- 2026-05-09 21:08
- Scheduled start
- —
- Actual end
- 2026-05-10 11:12 UTC
- Consent disclosed
- not yet
Summary
Bob raised a noisy alert fan-out problem affecting his team of 6 SREs split across two regions. Alice walked him through Atlas Pro's severity- and ownership-aware routing, including per-service ownership maps and timezone-aware on-call schedules. Bob asked about pricing for ~50 seats; Alice quoted the Growth tier at $39 per seat per month and offered to send a written quote the same day. Bob also requested the SOC 2 report for his security team, which Alice agreed to attach to the quote email.
Action items
- Send Bob a written Growth-tier quote for ~50 seats at $39/seat/month today
- Attach the SOC 2 report to the quote email for Bob's security team
- Share documentation on severity- and ownership-aware alert routing
- Outline how ownership maps and timezone-aware schedules apply to a 6-SRE, two-region rotation
- Follow up with Bob to confirm next steps after security review
Participants
- Alice Tester <alice@test.local> (attendee)
- Bob Sample <bob@example.local> (attendee)
Transcript (10 utterances)
[00:01]
Alice Tester <alice@test.local>:
Hi Bob, thanks for jumping on a quick call.
[00:05]
Bob Sample <bob@example.local>:
Of course, glad to. We've been struggling with our alert fan-out — pages are way too noisy.
[00:10]
Alice Tester <alice@test.local>:
That's a common one. With Atlas Pro the alert routing is severity-aware and ownership-aware, so on-call only gets the ones they can act on.
[00:15]
Bob Sample <bob@example.local>:
How does that work for our rotation — we're 6 SREs split across two regions.
[00:19]
Alice Tester <alice@test.local>:
You define ownership maps per service. The router picks the on-call for the matching team and respects timezone-aware schedules.
[00:26]
Bob Sample <bob@example.local>:
OK, I'm interested. What does pricing look like for ~50 seats?
[00:30]
Alice Tester <alice@test.local>:
Growth tier — that's $39 per seat per month. I can send a quote later today.
[00:35]
Bob Sample <bob@example.local>:
Great. Also, can you include the SOC 2 report? Our security team will ask.
[00:38]
Alice Tester <alice@test.local>:
Yes — I'll attach it to the quote email.
[00:41]
Bob Sample <bob@example.local>:
Perfect. Thanks Alice — talk soon.